Delivery Info
Why am I only being offered 'Trade Counter Collection'
as a delivery address?
Probably because you have a 'collection only' item in your
basket - these include:
- Glass
- Mirrors
- Single sheets of backing board
- 'Nil Glass' cleaning spray.
Unfortunately these items cannot be despatched safely or
economically.
Which carriers do you use?
DPD for most
items, or Tuffnells for orders containing mouldings or
heavy items.
What are your minimum orders?
- As a trade supplier, our minimum
despatch order value is £30 ex. VAT
- The value of any mouldings in your basket must be at
least £50 ex. VAT, to ensure the order is big enough to
make into a sturdy parcel.
- If you are ordering mountboard, you must order
at least 20 sheets, to ensure we can fill one of
our special despatch cartons so the boards get to you in good
condition.
- Foam centre boards must be ordered in
full box quantities.
What are your carriage charges for orders placed online?
- Delivery to mainland UK:
Standard Carriage is £5.50. Orders over £80 are carriage
free
Next working day carriage is £8.50 (Orders must be placed before
1.00pm)
- Delivery to Scottish Highlands and UK
Offshore:
Standard Carriage is £9.00. Orders over £120 are carriage
free
Next working day carriage is not available.
What are your carriage charges for orders placed by
phone, fax or email?
- Delivery to mainland UK:
Standard Carriage is £5.50. Orders over £130 are carriage
free
Next working day carriage is £8.50 (Orders must be placed before
1.00pm)
- Delivery to Scottish Highlands and UK
Offshore:
Standard Carriage is £9.00. Orders over £200 are carriage
free
Next working day carriage is not available.
Can you give a delivery time / date?
When giving us a delivery address, consider that the carriers
assume your premises are clearly marked and open 9-5.30 pm. If not,
you can give us an alternative delivery address or ask for delivery
on a specific day. We cannot specify a delivery time in
advance.
We cannot accept any liability in the case of
failure by the carriers to deliver on any specified
day.
If your delivery is via our main carrier
DPD, they should automatically send you an email with details to
allow you to track your order online.
You can contact them to
change the delivery day. Once your goods have been loaded, they
tracking details will also display an estimated one-hour delivery
window.
If you are waiting for
an urgent delivery and cannot get enough info from online tracking,
call us soon after midday and we'll check progress. If you have
received notification of a delivery window, allow an extra 30
minutes for unforeseen delays
Damaged Goods
When you receive a delivery, check and count the parcels. If
there is any sign of damage, write 'Goods appear
damaged' on the handheld terminal or delivery sheet.
Claims for shortage or damage must be made in writing within 7
days of receipt. Include your Lion Customer Reference Number, the
invoice number and the date goods received. If you suspect non
delivery, please telephone us.