Information We Collect
User name and password - if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.
Name, address and postcode - without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and to determine which services are available for your area.
Email address - we send a confirmation of your orders via email as well as other service related communication. If you have agreed to receive marketing communications these may also be sent by email.
Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
Payment card number, expiry date, issue no and name of card holder – We may collect but will not hold payment card information. Dependant on the ordering method, payment card information is either:
Online - entered onto a secure online payment provider by the cardholder.
Telephone – taken verbally and entered onto a secure online payment provider by the salesperson.
In person – taken via a chip and pin terminal.
When the transaction is handled via an online payment provider we are provided with a token that is valid for a single order and do not have access to card details.
Where you heard about us - we may ask you this to help make our marketing more efficient.
Correspondence - if you contact us we may keep a record of that correspondence.
IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
You may also provide us with personal information if you contact customer services, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.
Cookies - As with the majority of websites, we collect cookies to enhance user experience and to enable our site to properly function. You can read more information on Cookies and how we use them here.
How We Use the Information We Collect
Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service.
Your account may be used to store information about your previous purchases, personal preferences and my essentials lists. But you should also be aware of the following uses –
Marketing - we may use the information we collect to inform you, by SMS, email or equivalent, about offers, products and services that we think may be of interest to you.
We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by emailing firstname.lastname@example.org with your request. You can also unsubscribe following the instructions that we will include in any communication we send to you.
Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about Lion on the internet, for example to resolve a complaint or to ask for a testimonial.
Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by phone or email.
Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. We collect information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. This is explained in more detail in our Cookies Policy.
Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
Delivery Fulfilment – we will share address and contact information with third party carriers and postal fulfilment providers to enable deliveries to be completed.
Credit Account Payment Information - When you apply for a credit account, we may be required to go through a more detailed credit check which will tell you about you first. When you have a credit account we may share also share account information with our credit insurers.
You have a right to access the personal information that is held about you. To obtain a copy of the personal information Lion holds about you, please email us at email@example.com enclosing your postal details, account number and the details of your request.
Security - we have taken many steps to make sure your trading experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.
Keeping your information secure - to help us keep your information secure you should:
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
- Password - you should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.
Payment Card Security - The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
Security on our premises - access to your information is restricted in our premises. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.
Notification of Changes to This Policy