FAQs

What are your delivery charges?

UK Mainland

Delivery Cost £10.50 Online£12.95 Sales Office

1 - 2 Working Days Orders placed before 12:00

2 - 3 Working Days Orders placed after 12:00

Free Delivery Threshold £130 Online No free delivery Offline

Minimum Order No minimum order online £50 Sales Office

UK Highlands*

Delivery Cost £10.50 Online£12.95 Sales Office

2-3 Working Days Orders placed before 12:00

3-4 Working Days Orders placed after 12:00

Free Delivery Threshold £130 Online No free delivery Offline

Minimum Order: £50

NI & UK Offshore*

£15.95

2-5 Working Days Orders placed before 12:00

3-6 Working Days Orders placed after 12:00

Free Delivery Threshold £200 Online No free delivery Offline

Minimum Order: £50

European Union

Ireland, Austria, France & Germany

£24 with a minimum order of £150

Belgium & Netherlands

£30 with a minimum order of £150

Denmark, Poland & Italy

£33 with a minimum order of £150

Sweden

£38 with a minimum order of £150

EU countries not listed above

Minimum order of £150

Rest of World

Minimum order of £300

We ship worldwide. Contact Craig Jennings for information.

*See all postcodes in these areas.

Delivery charges & minimum order values explained

  • There is no minimum order value for orders placed online for delivery to UK mainland addresses. Other minimum order values apply as outlined in this table.

  • If you are ordering mountboard and other sheet materials, you must order at least ten sheets. Read about our Mixed Sheet Despatch service below.

  • Our prices are trade prices for regular trade purchasers. We don’t work on the kind of margins that retailers use to subsidise delivery costs.
  • Our delivery charges are higher than you’d get from a retailer. Most of our parcels are big and heavy and we use carriers who have the capacity to deliver them to our trade customers on a signed-for service. We don’t have other options for small orders.

  • If our pack quantities / delivery charges are a bit much for you, we have several resellers who offer lots of our products in smaller quantities with retail-style delivery charges. You’ll find several on Amazon and eBay, or try ukpictureframingsupplies.co.uk.

Mixed Sheet Despatch / ordering mountboard

Ordering mountboard and other sheet materials from LION is easy! Remember - you don't have to order full packs.

Just choose ten sheets or more, any mixture of:

  • Mountboard (excluding jumbo boards)
  • Corri-Cor Fluted Backing Board
  • Pulp, White Liner & Grey Board
  • 1mm & 2mm Styrene
  • Self Adhesive Boards
  • FOAM-LiTE Foam Board

Why can't I checkout?

This is usually for one of two reasons:

  • You have fewer than ten sheets of mountboard or other sheet materials in your basket. The minimum order is 10 sheets. For more information about our Mixed Sheet Despatch service, click here.

  • You’re in one of these Scottish Highland, Northern Ireland or UK Offshore postcodes. For delivery to these addresses, there is a minimum order value of £50.

Paying for your order

  • We accept most major credit and debit cards, with the exception of American Express.

  • If you have a credit account, you can use this online. Email creditcontrol@lionpic.co.uk if you’re not seeing the option at checkout or you would like to open a credit account.

  • We do not accept PayPal.

Receiving your delivery / damaged goods

As trade suppliers we use commercial carriers to deliver your goods - most orders are delivered by DX Freight, and the rest via DPD. We do not deliver via Royal Mail.

Carriers assume that your premises are clearly marked and open 9.00am – 5.30pm from Monday to Friday. We cannot specify a time or make provision to delivery outside these hours. You can provide an alternative delivery address in 'My Account' or during checkout. You will receive an email on the morning of the delivery from DX Freight.

When you receive a delivery, check and count the parcels. If anything is damaged or missing, ask the driver to make a note then let us know in one of the following ways:

- Email: info@lionpic.co.uk
- WhatsApp messaging: 07469 159453 (this is ideal if you need to send us pictures)
- Tel: 0121 773 1230

Stock availability & due dates

Due dates shown online are exactly the same as the information as we see in the office. You can request to be automatically notified when something comes back into stock.

Please note that due dates can change as a result of factors outside our control. We recommend that you do not commit to project completion dates that are contingent on stock arriving precisely when predicted. We cannot accept any claims for losses due to inaccurate or unreliable stock levels or due dates.

How do I return something?

To arrange the return of goods please complete this form. All returns must be made within 28 days of receipt.

Goods are returned at your own expense unless we agree they’re faulty.

Note re Logan mountcutters:

LION stock an extensive range of mount cutters, from Logan hand bevel cutters through Logan baseboard cutters up to the professional Keencut and Fletcher cutters. Every one of these needs self-training, patience and experience to achieve optimum quality results. This means several hours practice to gain some proficiency. Essentially, the higher the price the greater the level of quality, engineering and efficiency in use.

For example, all Logan baseboard machines have a fibre board base which is very good for their purpose but the aluminium bases of the professional cutters are more dimensionally stable. Customer assembly is required on all makes of mountcutter. They can only be returned for credit if it is clearly established that there is a manufacturing fault. We recommend that you download and read the free 88pp ‘Home Picture Framing’ book, offered with all Logan products.

Why might the amount of moulding on my invoice be more than I ordered?

Wood moulding inconveniently doesn't come in standard lengths. Even within the same batch it can vary between 2.5m and 3.5m. When you order we ask you to enter the number of metres you want, and we will round up to the nearest whole length.

This means you will often get slightly more than you ordered, which ensures you always have enough moulding to complete the job. You will always be invoiced for the exact amount we send you.

Do you still have a trade counter?

We no longer have a trade counter and we do not operate click and collect. You can order online for delivery, now with no minimum order.

New to framing?

Our handy guides will help you get started, take a look.

How do I use the Chop Service?

Click here for Frequently Asked Questions relating to the Chop Service.