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Materials & Equipment for Picture Framing and Wall Décor Professionals £50 minimum order

Delivery Info FAQs

Place orders online 24/7 here at lionpic.co.uk or call us on +44(0)121 773 1230. Phone lines are open Monday - Friday, 8:45 - 17:00.

 

UK Mainland

Scottish Highlands, UK offshore & Ireland

International

Delivery Charges

Standard 2-3 day delivery £6.95

Next working day delivery £9.50 (orders should be places by 1pm)


Scottish Highlands:
Standard 2-3 day delivery £6.95


UK Offshore:
Standard 3-5 day delivery £10.50


Ireland:
Standard 3-4 day delivery £9.00

Next day delivery is unavailable.

Please contact our Export Sales Advisor,
Craig Jennings on +44(0)121 773 1230 ext.228 or email craig@lionpic.co.uk 

Minimum order value

£50 (ex VAT & delivery)

£50 (ex VAT & delivery)

Within EU £130 (ex VAT & delivery)

Outside EU £300 (ex VAT & delivery)


Free delivery...


Minimum order explained


We’ve made your minimum order much simpler from September 2017...

You can now mix moulding lengths and chop with materials, sundries, hardware and mountboards*, to place a minimum order total of £50 (ex VAT & carriage).

This replaces the previous separate £30 sundries & £50 mouldings totals. This means you will be able to combine your orders, allowing you the increased flexibility to order what you really need.

For more information contact your Sales Manager or call us on 0121 773 1230.For information on order chevrons for your display see Chevrons.

*usual minimum number of sheets applies

 

Click & Collect

Our full service trade counter is market-leading, and Click & Collect is the fastest way to use it.

You can order online or over the phone 2 hours before you collect, and we’ll have everything ready and waiting for you when you arrive.

To use Click & Collect online:     

If you arrange for someone else to come and collect the order for you, please ensure you notify us of their name and ensure they bring I.D.

 

Why am I only being offered 'Trade Counter Collection' as a delivery address?

Probably because you have a 'collection only' item in your basket - these include:

Unfortunately these items cannot be despatched safely or economically. They are only available for collection from the trade counter at our Birmingham warehouse.

Which couriers do you use?

DX Freight for most items, or DPD for orders that fit into small, compact parcels.

Can Lion give a delivery time / date?

When supplying a delivery address, consider that the carriers assume your premises are clearly marked and open 9-5.30 pm. If not, you can give us an alternative delivery address or ask for delivery on a specific day, this can be done in delivery comments. Unfortunately we cannot specify a delivery time in advance.

We cannot accept any liability in the case of failure by the couriers to deliver on any specified day.

If your delivery is via our main courier DPD, they should automatically send you an email with details to allow you to track your order online.

You can contact them to change the delivery day. Once your goods have been loaded, they tracking details will also display an estimated one-hour delivery window.

If you are waiting for an urgent delivery and cannot get enough info from online tracking, call us soon after midday and we'll check progress. If you have received notification of a delivery window, allow an extra 30 minutes for unforeseen delays.

Due Dates

Due dates shown on the site are as accurate as possible, but are indicative only. Please call us if you need absolute clarity on the expected due date. Due dates often change as a result of factors outside our control.

We recommend that you do not commit to project completion dates that are contingent on stock arriving precisely when predicted. We cannot accept any claims for losses as a result of inaccurate or unreliable stock levels or due dates. 

Damaged Goods

When you receive a delivery, check and count the parcels. If there is any sign of damage, write 'Goods appear damaged' on the handheld terminal or delivery sheet.

Claims for shortage or damage must be made in writing within 7 days of receipt. Include your Lion Customer Reference Number, the invoice number and the date goods received. If you suspect non delivery, please telephone us on 0121 773 1230.

 

Click & Collect Collection Point