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Materials & Equipment for Picture Framing and Wall Décor Professionals

Delivery Info

What are your minimum orders?

 

What are your carriage charges for orders placed online?

 

What are your carriage charges for orders placed by phone, fax or email?

 

Why am I only being offered 'Trade Counter Collection' as a delivery address?

Probably because you have a 'collection only' item in your basket - these include:

Unfortunately these items cannot be despatched safely or economically.

 

Which couriers do you use?

DPD for most items, or Tuffnells for orders containing mouldings or heavy items.

 

Can you give a delivery time / date?

When giving us a delivery address, consider that the carriers assume your premises are clearly marked and open 9-5.30 pm. If not, you can give us an alternative delivery address or ask for delivery on a specific day. We cannot specify a delivery time in advance.

 

We cannot accept any liability in the case of failure by the couriers to deliver on any specified day.

If your delivery is via our main courier DPD, they should automatically send you an email with details to allow you to track your order online.

You can contact them to change the delivery day. Once your goods have been loaded, they tracking details will also display an estimated one-hour delivery window.

If you are waiting for an urgent delivery and cannot get enough info from online tracking, call us soon after midday and we'll check progress. If you have received notification of a delivery window, allow an extra 30 minutes for unforeseen delays

 

Damaged Goods

When you receive a delivery, check and count the parcels. If there is any sign of damage, write 'Goods appear damaged' on the handheld terminal or delivery sheet.

Claims for shortage or damage must be made in writing within 7 days of receipt. Include your Lion Customer Reference Number, the invoice number and the date goods received. If you suspect non delivery, please telephone us.